Atlantic Cape Offers Customer Service and Sales Certifications
October 13, 2010
Atlantic Cape Community College offers certification exams in customer service and sales through the Institute for Service Excellence. Taking the examinations help those interested in a career in customer service or sales demonstrate commitment to professional growth and willingness and ability to build workplace value.
The Professional Certification in Customer Service exam tests knowledge and skill in the ability to learn about products and services; how to assess customer needs; how to educate the customer and how to meet customers’ needs and provides ongoing support.
The Professional Certification in Sales exam validates knowledge, skill and ability in preparing to sell, gaining customer commitment, closing sales and developing and implementing follow-up strategies.
The exams will be held at Atlantic Cape’s Institute for Service Excellence at the Hamilton Mall. For a schedule and fees, call (609) 343-5650. For additional information, visit www.atlantic.edu/conted.