ise

Retail, Customer Service & Hospitality

The Institute for Service Excellence (ISE) offers training to potential workers in retail, dining, tourism, hospitality, financial services, and other service industry employers. The ISE provides learning opportunities for our clients to achieve improved economic prosperity, individual performance and productivity, and implementation and mastery of technology.

Guided Learning Program (GLP) Series: The Guided Learning Program option allows students to register and begin their program within a few weeks. Students are assigned an instructor who will work with them to complete the required coursework to sit for their industry certification.

The American Hotel & Lodging Educational Institute offers students an opportunity to acquire guest service skills that can lead to a successful career in the hospitality industry. Guest Service Gold® features seven short stories designed to motivate and inspire participants to “go for the gold” when it comes to providing service above and beyond the call of duty. This comprehensive program is designed to create guest service-oriented employees who know how to engage with their guests to provide memorable service.

The Guest Service Professional training provides participants with instruction in The Power of the Guest Story; Guest Service Factoids; Exploring the Seven Elements; Authenticity: Keep It Real!; Intuition: Read the Need!; Empathy: Use Your Heart!; Champion: Be a Guest Hero!; Delight: Provide a Surprise!; Delivery: Follow Through!; Initiative: Make the Effort!; and The GOLD Elements. Learn more at www.ahlei.org/program/guest-service-gold/.

Passing the exam will earn the student a portable, globally-recognized certification as a Certified Guest Service Professional (CGSP®).

RETA-200 (24 hours)
Fee: $489, the cost of the certification exam is included.

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This course will provide the training necessary to prepare you for an entry-level position in the retail, sales, and service industry. Upon completion, you will be ready to sit for the National Retail Federation’s exam that leads to certification in Professional Customer Service. This certification will give you an edge as you continue your career in the retail, sales, and service industry.

The computer portion of the class will provide an introduction to the Windows operating system, Microsoft Word, and the Internet. This program offers training in business math, communication, loss prevention, professional customer service, and selling basics. Instruction is also provided in resume writing and interviewing skills. The cost of the certification exam is included.

RETA-501 (120 hours)
Fee: $1,695, the cost of the certification exam is included.

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The American Hotel & Lodging Educational Institute offers students an opportunity to acquire the skills to become a Certified Front Desk Representative. Learn the important foundations to work the front desk in a hotel or motel. This certification will cover room reservations and assignments, registering guests, key controls, assisting with guest requests. This program will also provide you with training in The Power of the Guest Story; Guest Service Factoids; Exploring the Seven Elements; Authenticity: Keep It Real!; Intuition: Read the Need!; Empathy: Use Your Heart!; Champion: Be a Guest Hero!; Delight: Provide a Surprise!; Delivery: Follow Through!; Initiative: Make the Effort!; and The GOLD Elements.

Upon successful completion of this program, you will earn the Certified Front Desk Representative (CFDR®) credential and the Certified Guest Service Professional (CGSP®).

RETA-114 (48 hours)
Fee: $629, the cost of the certification exam is included.

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Call our Program Navigator at (609) 343-5655 to begin your Guided Learning Program.

Registration

Register Online

ATTENTION: Our Online registration form is for use when registering for Workforce Development programs. Please call (609) 343-5655 to register using VISA, Mastercard or American Express or stop by our admissions office Monday-Friday, 9 a.m.-4:30 p.m. to begin the process for registering for a career training program.