Help Desk Specialist

Help Desk Specialist

Spring Registration Callout

The Help Desk Specialist Professional series prepares students for computer technical support. Upon completing the series, they will be qualified to assist customers, troubleshoot hardware and software problems and document solutions. Utilizing knowledge and skills from the series, students will be able to educate users in resolving computer difficulties. This series facilitates a high level of understanding of the vital communication skills necessary for conflict management and effective user training as well as to provide a strong technical foundation which students may adapt to any environment.

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For additional information, please contact faculty advisor, William Dougherty, or area coordinator, Svetlana Marzelli.

program requirements
Courses Credits
CISM125-Introduction to Computers
3
CISM130-Using PC Operating Systems
4
CISM142-Help Desk Support
3
Choose two:
6
-- TCOM127-Web Technologies
--CISM162-Microsoft Excel
--CISM164-Microsoft Access
TOTAL CREDITS REQUIRED
16
ZHEP (Fall 2021)