Online Courses FAQ

Frequently Asked Questions

What if I have trouble accessing my online course?

First, check the start date of your online course. You will not be able to access your online course until the first day of the session.

There are four different Fall 2020 Sessions:

Fall 2020 Sessions Dates
Fall 2020 Full Semester August 31 - December 19
First 8-Week Fall Session August 31 - October 24
Cape May Fall Session - 13 Weeks September 21 - December 19
Second 8-Week Fall Session October 26 - December 19

OK, the semester has officially started, but I still cannot log in.

Be sure you are typing your login information (User Name and Password) correctly. Please be sure that you are using the correct URL for our learning management system, Blackboard Learn, which can be accessed at If you still need help, call the Atlantic Cape Online Course Helpline at 1-800-617-2191 or send your question to Online Help at

I am typing my User Name and Password, but keep receiving an error that I have entered an incorrect user name or password.

Your user name for Blackboard Learn is your 7-digit student ID number. If you do not know your student ID number, you can obtain this information in WebAdvisor by accessing "My Profile" under the "Students" section. If you experience difficulty accessing WebAdvisor, please contact Enrollment Services by email at or by phone at 609-343-5005. If you are taking an ONLINE class, you should have received an email at your email address that contains your student ID number. Please include all 7 digits of your student ID number, including all zeros (ie. 0003456). Your password for Blackboard Learn is your date of birth (mm/dd/yy) with no slashes (ie. 102070).

I am able to login to Blackboard Learn, but there are no courses listed on my "My Blackboard" page.

Access to online courses does not begin until the first day of the session. Although you will be able to access Blackboard Learn several days prior to the start of the session, you will not be able to access your courses until the first day of the session. If you still do not have any courses listed on your "My Blackboard" page on the first day of the session, please contact Online Help.

How do I purchase my textbooks?

The required textbooks and materials must be purchased in person or online at the secure Atlantic Cape Bookstore

I have my web browser set to stop those annoying Internet pop-up ads. Is this a problem?

YES. You will need to disable your pop-up blocker in your Web browser in order to successfully navigate Blackboard Learn.

Why am I not able to upload files from My Computer?

You need to update your Java in your Web browser to the latest version of JRE. JRE versions 7 and 8 are the recommended versions for features that depend on it. JRE version 6 may work, but could result in unexpected behavior. Download link for JRE.

Should I log out of Blackboard each time I use it?

It is not necessary to log out of Blackboard each time you use it. However, if you are using a public computer you will want to log out each time you use Blackboard for security reasons. When you are taking a test in Blackboard, please make sure that you only have one window or tab open on the device you are using to take the test. If you are logged in to Blackboard on multiple devices or in multiple web browsers this could result in you being kicked out of your test. 

How do I access my student email account?

Detailed information on how to access your student email account.