Seashore Customer Service
Training Initiative

Front Line Service Training

Front line workers of enrolled businesses will be trained in the key ingredients of exceptional service and will participate in role playing activities gleaned from real-life, applicable examples of “extra” ordinary service. 1/2 day, 4 hour session.


Course Description:
What do we mean by Good Customer Service? The term has been used over and over again, especially since the Quality Improvement movement of the late 1980’s. Has good customer service lost its meaning with the advent of discount retailers, fast food, on-line shopping and value vs. quality marketing? This workshop will explore what Customer Service means to customers and to the employees of the organization and how to make it an essential part of the corporate culture.

Course Objectives:

As a result of this workshop, participants will be able to:

Course Outline:

 

To participate in this free training program contact:
Carol Drea, Director of Corporate Training
(609) 343-4816 - drea@atlantic.edu

Participation Form