Institute for Service Excellence Classes

Retail, Sales and Service Training

Looking for training to enhance your skills? This course will provide the training necessary to prepare you for a entry-level position in the retail, sales and service industry. Upon completion, you will be ready to sit for the National Retail Federation’s exam that leads to a certification in Professional Customer Service.

This certification will give you an edge as you continue your career in the retail, sales and service industry. The computer portion of the class will provide an introduction to the Windows operating system, Microsoft Word and the Internet. This program provides training in business math, communications, professional customer service, selling basics. Instruction is also provided in resume writing and interviewing skills. The cost of your certification exam is included.

 

PDEV602

Fee: $1,275 (Tuition: $400, Materials: $125, Lab: $750)

Sessions begin monthly