Certification Exams

The Professional Certification in Customer Service (PCCS) and the Professional Certification in Sales (PCS) allow you to demonstrate to a prospective employer your commitment to professional growth and your willingness and ability to build workplace value. You can demonstrate with the certification that you have increased knowledge, skills and productivity.

Certification Exam: Professional Certification in Customer Service (PCCS)

The PCCS exam tests your ability to learn about products and services; how you assess customer needs; how you will educate the customer and how you will meet customers’ needs and provide ongoing support. The certification exam will take two hours.

RETA-107 (2 Hours)
Fee: $145

  • Section AW01-Worthington Atlantic City Campus
    Call for schedule

Certification Exam: Professional Certification in Sales (PCS)

Prerequisite: You must have successfully passed the PCCS exam in order to sit for the PCS exam.

The PCS exam validates your knowledge, skill and ability in preparing to sell, gaining customer commitment, closing sales and developing and implementing follow-up strategies. The certification exam will take two hours.

RETA-108 (2 Hours)
Fee: $145

  • Section AW01-Worthington Atlantic City Campus
    Call for schedule