Career Training Programs

Retail, Customer Service & Hospitality

Presented by the Institute for Service Excellence.

The ISE offers training to potential workers in retail, dining, tourism, hospitality, financial services and other service industry employers. The ISE provides learning opportunities for our clients to achieve improved financial prosperity, individual performance and productivity, and implementation and mastery of technology.

NEW! Certified Guest Service Professional

The American Hotel & Lodging Educational Institute offers students an opportunity to acquire guest service skills that can lead to a successful career in the hospitality industry. Guest Service Gold® features seven brief stories designed to motivate and inspire participants to “go for the gold” when it comes to providing service above and beyond the call of duty. This comprehensive program is designed to create guest service-oriented employees who know how to engage with their guests to provide memorable service.

The Guest Service Professional training provides participants with instruction in The Power of the Guest Story; Guest Service Factoids; Exploring the Seven Elements; Authenticity: Keep It Real!; Intuition: Read the Need!; Empathy: Use Your Heart!; Champion: Be a Guest Hero!; Delight: Provide a Surprise!; Delivery: Follow Through!; Initiative: Make the Effort!; and The GOLD Elements. Learn more at

Passing the exam will earn the student a portable, globally recognized certification, Certified Guest Service Professional (CGSP®). The program will also include an introduction to technology, covering file management, searching the Internet, and working with Microsoft Word and Microsoft Excel.

RETA-200 (18 Hours)
Fee: $129

  • Section MW01-Mays Landing Campus, Building T
    Mondays beginning October 5, 2015
    (Ending November 9, 2015)
    6-9 p.m.

Customer Service, Sales and Loss Prevention Training

Looking for training to enhance your skills? This course will provide the training necessary to prepare you for an entry-level position in the retail, sales and service industry. Upon completion, you will be ready to sit for the National Retail Federation’s exam that leads to certification in Professional Customer Service. This certification will give you an edge as you continue your career in the retail, sales and service industry. The computer portion of the class will provide an introduction to the Windows operating system, Microsoft Word and the Internet. This program provides training in business math, communication, loss prevention, professional customer service and selling basics. Instruction is also provided in resume writing and interviewing skills. The cost of the certification exam is included.

RETA-501 (120 Hours)
Fee: $1,495 (Tuition $1,270, Materials $225)

  • Section AW01-Worthington Atlantic City Campus, Caesars Entertainment Wing
    Monday-Thursday, beginning October 12, 2015
    (Ending November 19, 2015)
    9 a.m.-2 p.m.

NEW! Retail Management Certification

Feeling like your career in retail is going nowhere? Then the Retail Management Certification through the National Retail Federation may be the answer for you. Earning this credential will help show your potential for career advancement as a manager or assistant manager in retail. The course content includes information in the primary retail disciplines:

  • Sales and Customer Service
  • Merchandising
  • Human Resources
  • Operations
  • Administrative and Financial Accountability.

This classroom-based course consists of 40 hours of instruction and 20 hours of exam prep. The cost of the certification exam is included.

RETA-201 (60 Hours)
Fee: $780 (Tuition $600, Materials $180)

  • Section AW01-Worthington Atlantic City Campus, Caesars Entertainment Wing
    Tuesdays and Thursdays beginning October 6, 2015
    (Ending December 15, 2015)
    6-9 p.m.