Help Desk Specialist

The Help Desk Specialist Professional series prepares students for computer technical support.  Upon completing the series, they will be qualified to assist customers, troubleshoot hardware and software problems and document solutions. Utilizing knowledge and skills from the series, students will be able to educate users in resolving computer difficulties. This series facilitates a high level of understanding of the vital communication skills necessary for conflict management and effective user training as well as to provide a strong technical foundation which students may adapt to any environment.

For additional information, please contact faculty advisor, William Dougherty, at (609) 343-4979/doughert@atlantic.edu or area coordinator, Svetlana Marzelli, at (609) 343-5017 or e-mail smarzell@atlantic.edu.

Courses Credits
CSM125-Introduction to Computers
3
CISM130-Using PC Operating Systems
4
CISM142-Help Desk Support
3
Choose two:
6
-- CISM127-The Internet and the World Wide Web
--CISM162-Microcomputer Applications Using Spreadsheets  
--CISM164-Microcomputer Applications using  Relational Databases                
TOTAL CREDITS REQUIRED
16
ZHEP  

For more information, visit the CIS Department page.