Help Desk Specialist Professional Series


The goal of this series is to impart the knowledge needed to function as a Help Desk professional.

The Help Desk Specialist Professional Series will prepare you for technical support.  Upon completing the series, you will be qualified to assist customers, troubleshoot hardware and software problems, and document solutions. Utilizing knowledge and skills from the series, you will be able to educate users in resolving computer difficulties. The Help Desk Specialist Professional Series will facilitate a higher level of understanding of the vital communication skills necessary for conflict management and effective user training as well as provide you with a strong technical foundation which you may adapt to any environment.

For more information, contact the department chairperson, Otto Hernandez, (609) 343-4978 or e-mail hernande@atlantic.edu.

Courses Credits
   
Introduction to Computers CISM125
3
Using PC Operating Systems CISM130
3
Help Desk Support CISM142
3
 
Choose two classes from the following:
6
The Internet & the World Wide Web CISM127
Microcomputer Systems CISM138  
Microcomputer Applications Using Spreadsheets CISM162  
Microcomputer Applications Relational Databases CISM164  
TOTAL REQUIRED FOR SERIES:
15

For more information, visit the CIS Department page.

Apply for this professional series certificate