WebAdvisor Frequently Asked Questions
- What is WebAdvisor?
- What is my WebAdvisor login?
- Site will not display?
- When is my WebAdvisor account created?
- What if I forget my password?
- How do I register for classes?
- How do I drop a class?
- Do I need to meet with an advisor before I register?
- How can I contact my advisor?
- Can I get another copy of my class schedule for this term?
- What's the difference between a continuing education and a credit class?
Academic Record Questions
- How can I view my grades?
- I received a message that there is a "hold" on my account. What does this mean?
- How do I check the status of my admissions documents?
- What is the test summary area?
Business Office Questions
- Can I pay an outstanding balance through WebAdvisor?
- My balance is a negative amount. What does this mean?
- What fees can I pay through WebAdvisor?
Financial Aid Questions
- How do I apply for financial aid?
- How do I know if I qualify for financial aid?
- How do I check on the status of my financial aid application?
- What is Atlantic Cape's school code?
- When can I expect to receive my award(s)?
- What if I withdraw or drop classes? Does that affect my aid?
- When are book checks issued and how can I get mine?
- Is there help available if I have questions?
- What is WebAdvisor? WebAdvisor is Atlantic Cape's new online inquiry and registration system that interacts with the college's database system. You will be able to register, pay for classes, view grades and unofficial transcripts, check your financial aid status, and view your class schedule. return to top
- What is my WebAdvisor login? Your login is your first name, middle initial (if you have one) and last name up to a total of 23 characters. For example: William Harry Robertson would have a WebAdvisor login of "williamhrobertson." Your initial PIN will be your six digit birth date. You may also request your login by answering questions under the "I'm New to WebAdvisor" link on the WebAdvisor site. If you do not have a social security number, contact the Enrollment Services Office (609-343-5005 or firstname.lastname@example.org) for instructions. return to top
- Site will not display?
For Internet Explorer (IE) check that your security settings are up to date by selecting "Tools" in the address bar at the top of the page, choose "Internet Options," select the "Advanced" tab and scroll down to the "Security" options, check the box next to "Use TLS 1.0" and click "Apply" then click "OK."
For Mozilla Firefox, select "Tools" in the address bar at the top of the page, choose "Options," select the "Advanced" tab and check the "Use TLS 1.0" under the "Encryption" tab. You should now be able to view the WebAdvisor page. return to top
- When is my WebAdvisor account created? Your account is created when we receive your application for admission. Your acceptance letter will include information about logging into WebAdvisor and your college email account (buccaneer.atlantic.edu). If you receive a message that "Username not found in the registry. Please contact your system administrator" contact the Enrollment Services Office (609-343-5005 or email@example.com) for instructions. return to top
- What if I forget my password? To reset your password, select "What's my password" on the WebAdvisor site. The system can provide you a hint or reset your password (if you have an email address on file). If you choose to reset your password you will receive a temporary password to your selected email address (Note: You may want to check your spam folder for the email if you do not receive it after a few minutes). If these options do not work you can contact the Enrollment Services Office (609-343-5005 or firstname.lastname@example.org) for help. return to top
- How do I register for classes? You will be assigned a registration period based upon the number of credits you have completed at Atlantic Cape. On or after the date you are eligible to register, login to WebAdvisor, select Register for Sections, choose the term and follow the directions to enroll. return to top
- How do I drop a class? You can only drop classes with a 100 percent refund up until the first day of the term. Once the semester begins, you will have two weeks (prorated for sessions less than 15 weeks) to drop with a 50 percent refund. After that, you may withdraw with no refund up until the 10th week of classes (prorated for sessions less than 15 weeks) and receive a W grade. Withdrawals after that date will require the signature of a faculty member or you will receive a grade of "F" in the course. return to top
- Do I need to meet with an advisor before I register? Although an advisor's signature may not be required for you to register, Atlantic Cape believes that effective academic planning and course selection are critical factors leading to student success. Therefore, students are encouraged to meet with advisors and discuss their academic future. return to top
- How can I contact my advisor? You may email your advisor through the WebAdvisor site, or contact the Career & Academic Planning Center for more information. return to top
- Can I get another copy of my class schedule for this term? Login to WebAdvisor and select View My Classes. return to top
- What's the difference between a continuing education and a credit class? Continuing education classes are generally short-term courses or programs tailored toward meeting a student's immediate personal or professional development. They carry no credits and do not meet the requirements for earning a degree unless there is an agreement in place between the credit and continuing education department. Contact the Continuing Education Office (609-343-4829) for more information. return to top
Academic Record Questions
- How can I view my grades? You can view your grades by logging into WebAdvisor and selecting Grades under the heading of Registration. return to top
- I received a message that there is a "hold" on my account. What does this mean? You have a hold with the college that must be resolved. Contact the department that issued the hold to resolve it. return to top
- How do I check the status of my admissions documents? Login into WebAdvisor and select My Documents in the communication submenu. You will see the status of all your requested admissions documents. If you have questions you may contact Admissions. return to top
- What is the test summary area? This shows a summary of your placement tests and exceptions that has been processed by the college. These scores will be used by your academic advisor to place you in your courses at the college. return to top
Business Office Questions
- Can I pay an outstanding balance through WebAdvisor? Yes, you may pay an outstanding balance through WebAdvisor/Student Finance. Be sure to print the confirmation page for your receipt. Please contact the Bursar’s Office at (609) 343-5104 to have the hold released. Once the hold has been released you may request your transcript, enroll in classes, etc. return to top
- My balance is a negative amount. What does this mean? A negative balance typically indicates that a refund is due. If you have questions concerning your balance, please contact the Bursar’s office via email at email@example.com. return to top
- What fees can I pay through WebAdvisor/Student Finance? Registration payments, payment plan scheduled payments that have been established through the Bursar’s Office, any other fees once assessed by the Bursar’s Office. return to top
Financial Aid Questions
- How do I apply for financial aid? File a Free Application for Federal Student Aid. (FAFSA) It is strongly recommended that you apply at least 10 weeks before the first day of the semester for which the aid is required. Please note that some State programs require that you apply prior to April 1st before the start of the fall term. Atlantic Cape's School Code is 002596. The FAFSA application is available on line at www.FAFSA.ed.gov. return to top
- How do I know if I qualify for financial aid? Only students in a degree program, qualifying certificate program or a qualifying 600 clock hour program can receive financial aid. In addition, students must have a high school diploma or GED must demonstrate ability to benefit. You must be a US Citizen or an eligible non-citizen and be registered with Selective Service, if you are a male. You cannot be in default of a student loan, or owe a refund on any federal grant as stated in the National Student Loan Data System (NSLDS). Click here to check your status with NSLDS. www.nslds.ed.gov To continue receiving aid, you must be making Satisfactory Academic Progress as defined by federal, state and/or Atlantic Cape regulations.
- How do I check on the status of my financial aid application? You may login to WebAdvisor/Student Self Service for details on the status of your application under Financial Aid. return to top
- What is Atlantic Cape's school code? Atlantic Cape's school code is 002596. You will be asked to provide that code when you complete the FAFSA. return to top
- When can I expect to receive my award(s)? Once the Financial Aid Office has received all required documents and your file has been reviewed for accuracy, you will receive an Award Notification Email Letter instructing you on how to view your award letter on Student Self Service. Your award will be based on your eligibility for aid, your enrollment status, as well as the availability of funds. Federal Aid will only cover courses that are part of your declared degree program. Please make sure to read all messages associated with your award letter. It is important to note that it is your responsibility to determine if your financial aid awards are enough funding to cover your tuition and fees. If not, you will be expected to pay the difference to the college by the advertised payment deadline. You may also login to WebAdvisor/Self Service.
- What if I withdraw or drop classes? Does that affect my aid? If you completely withdraw from all your courses or unofficially withdraw from classes by receiving all grades of 'F', you may be subject to having all or part of your aid returned to the appropriate financial aid programs. A pro-rated schedule is used to determine how much of your funds were earned at the time of withdrawal. return to top
- When are book credits issued and how can I get mine? You must be registered, have a FAFSA and the necessary documentation completed 10 weeks prior to the first day of classes to be considered. Bookstore credits are typically available the week prior to the first day of classes. return to top
- Is there help available if I have questions? Resources For Understanding Financial Aid are available through WebAdvisor/Student Self Service; or contact the Financial Aid Office at 609-343-5082 for more information. return to top