WebAdvisor FAQs

General Questions

  • What is WebAdvisor? WebAdvisor is Atlantic Cape's new Online inquiry and registration system that interacts with the college's database system. You will be able to register, pay for classes, view grades and unofficial transcripts, check your financial aid status, and view your class schedule.  
  • What is my WebAdvisor login?  Your login is your first name, middle initial (if you have one) and last name up to a total of 23 characters. For example: William Harry Robertson would have a WebAdvisor login of "williamhrobertson." Your initial PIN will be your six digit birth date. You may also request your login by answering questions under the "I'm New to WebAdvisor" link on the WebAdvisor site. If you do not have a social security number, contact the Enrollment Services Office (609-343-5005 or   register@atlantic.edu) for instructions.  
  • Site will not display?
    For   Internet Explorer (IE)  check that your security settings are up to date by selecting "Tools" in the address bar at the top of the page, choose "Internet Options," select the "Advanced" tab and scroll down to the "Security" options, check the box next to "Use TLS 1.0" and click "Apply" then click "OK."
    For   Mozilla Firefox, select "Tools" in the address bar at the top of the page, choose "Options," select the "Advanced" tab and check the "Use TLS 1.0" under the "Encryption" tab. You should now be able to view the   WebAdvisor  page.
  • When is my WebAdvisor account created?  Your account is created when we receive your application for admission. Your acceptance letter will include information about logging into WebAdvisor and your college email account ( buccaneer.atlantic.edu). If you receive a message that "Username not found in the registry. Please contact your system administrator" contact the Enrollment Services Office (609-343-5005 or   register@atlantic.edu) for instructions.
  • What if I forget my password?  To reset your password, select "What's my password" on the WebAdvisor site. The system can provide you a hint or reset your password (if you have an email address on file). If you choose to reset your password you will receive a temporary password to your selected email address (Note: You may want to check your spam folder for the email if you do not receive it after a few minutes). If these options do not work you can contact the Enrollment Services Office (609-343-5005 or   register@atlantic.edu) for help.

Registration Questions

  • How do I register for classes?  You will be assigned a registration period based upon the number of credits you have completed at Atlantic Cape. On or after the date you are eligible to register, login to WebAdvisor, select Register for Sections, choose the term and follow the directions to enroll.  
  • How do I drop a class?  You can only drop classes with a 100 percent refund up until the first day of the term. Once the semester begins, you will have two weeks (prorated for sessions less than 15 weeks) to drop with a 50 percent refund. After that, you may withdraw with no refund up until the 10th week of classes (prorated for sessions less than 15 weeks) and receive a W grade. Withdrawals after that date will require the signature of a faculty member or you will receive a grade of "F" in the course.  
  • Do I need to meet with an advisor before I register?  Although an advisor's signature may not be required for you to register, Atlantic Cape believes that effective academic planning and course selection are critical factors leading to student success. Therefore, students are encouraged to meet with advisors and discuss their academic future.  
  • How can I contact my advisor?  You may email your advisor through the WebAdvisor site, or contact the   Career & Academic Planning Center  for more information.  
  • Can I get another copy of my class schedule for this term?  Login to WebAdvisor and select View My Classes.  
  • What's the difference between a continuing education and a credit class?  Continuing education classes are generally short-term courses or programs tailored toward meeting a student's immediate personal or professional development. They carry no credits and do not meet the requirements for earning a degree unless there is an agreement in place between the credit and continuing education department. Contact the   Continuing Education  Office (609-343- 5655) for more information.  

Academic Record Questions

  • How can I view my grades?  You can view your grades by logging into WebAdvisor and selecting Grades under the heading of Registration.
  • I received a message that there is a "hold" on my account. What does this mean?You have a hold with the college that must be resolved. Contact the department that issued the hold to resolve it.  
  • How do I check the status of my admissions documents?  Login into WebAdvisor and select My Documents in the communication submenu. You will see the status of all your requested admissions documents. If you have questions you may contact   Admissions.  
  • What is the test summary area?  This shows a summary of your placement tests and exceptions that has been processed by the college. These scores will be used by your academic advisor to place you in your courses at the college.  

Business Office Questions

  • Can I pay an outstanding balance through WebAdvisor/Student Finance?  Yes, you may pay an outstanding balance through WebAdvisor/Student Finance.  Be sure to print the confirmation page for your receipt.  Please contact the Bursar’s Office at (609) 343-5104 to have the hold released.  Once the hold has been released you may request your transcript, enroll in classes, etc.
  • My balance is a negative amount. What does this mean? A negative balance typically indicates that a refund is due.  If you have questions concerning your balance, please contact the Bursar’s office via email at   bursar@atlantic.edu.
  • What fees can I pay through WebAdvisor/Student Finance?  Registration payments, payment plan scheduled payments that have been established through the Bursar’s Office or Online, any other fees once assessed by the Bursar’s Office.  
  • When is payment due for the classes I registered for?  Payment for the Spring/Winter, and Summer semesters are due upon registration.  Payment for the Fall semester is usually due the second Monday in July.  Anyone registering after the payment due date will be required to pay upon registration.
  • Is a payment plan available for my classes?  Yes, a payment plan is available for the Fall and Spring semesters only, Winter and Summer courses are not eligible.  Students must enroll in the plan each Fall and Spring semester with the Bursar’s Office.  For questions about the payment plan, contact the Bursar’s Office at 609-625-1111, Ext. 5278.  Or email   bursar@atlantic.edu.
    • For the Fall semester -Traditional students - The payment plan is 25% down plus a $25 non-refundable payment plan fee by the payment due date. Three remaining payments, each of 25% are due in August, September, and October.  Culinary, Nursing, and Aviation students - The payment plan is 20% down plus a $25 non-refundable payment plan fee beginning in June.  Four remaining payments, each of 20% are due in July, August, September, and October.
    • For the Spring semester -Traditional students - The payment plan is 25% down plus a $25 non-refundable payment plan fee upon registration. Three remaining payments, each of 25% are due in January, February, and March.  Culinary, Nursing, and Aviation students - The payment plan is 20% down plus a $25 non-refundable payment plan fee in November.  Four remaining payments, each of 20% are due in December, January, February, and March.
  • Where can I find the Title IV authorization form which gives Atlantic Cape permission to use excess Title IV funds to pay non-eligible Title IV costs?   The Title IV authorization form can be found by visiting the   Tuition and Fees page  and clicking the  permission form link at the bottom of the page. 
  • When will my 1098T be available?  How can I view and print my 1098T form on Webadvisor?  1098T forms are only produced for eligible credit students.  Atlantic Cape is required to mail the 1098T forms to eligible students by January 31st.  You will be able to print the 1098T form once it is available at any time, and not have to wait to receive a copy in the mail during tax season.  You must first consent to view your 1098T by selecting 1098T Electronic Consent under the Financial Information section on the Student’s Menu.   
  • What makes a student eligible for a 1098T form?  A student is eligible for a 1098T form if the student has qualified tuition and fee expenses that exceed grants for the calendar year.  1098T forms are not processed or sent to the IRS if a student’s scholarships/grants exceed the qualified tuition and fee expenses for the calendar year.

Financial Aid Questions

  • How do I apply for financial aid?  File a Free Application for Federal Student Aid. (FAFSA) It is strongly recommended that you apply at least 10 weeks before the first day of the semester for which the aid is required. Please note that some State programs require that you apply prior to April 1st before the start of the fall term.   Atlantic Cape's School Code is 002596.   The FAFSA application is available Online.
  • How do I know if I qualify for financial aid?   Only students in a degree program, qualifying certificate program or a qualifying 600 clock hour program can receive financial aid.  In addition, students must have a high school diploma or GED must demonstrate ability to benefit. You must be a US Citizen or an eligible non-citizen and be registered with Selective Service, if you are a male. You cannot be in default of a student loan, or owe a refund on any federal grant as stated in the National Student Loan Data System (NSLDS).   Check your status with NSLDS. To continue receiving aid, you must be making   Satisfactory Academic Progress  as defined by federal, state and/or Atlantic Cape regulations.
  • How do I check on the status of my financial aid application?  You may login to   WebAdvisor/Student Self Service  for details on the status of your application under Financial Aid.  
  • What is Atlantic Cape's school code?  Atlantic Cape's school code is 002596. You will be asked to provide that code when you complete the FAFSA.
  • When can I expect to receive my award(s)?  Once the Financial Aid Office has received all required documents and your file has been reviewed for accuracy, you will receive an Award Notification Email Letter instructing you on how to view your award letter on   Student Self Service. Your award will be based on your eligibility for aid, your enrollment status, as well as the availability of funds. Federal Aid will only cover courses that are part of your declared degree program. Please make sure to read all messages associated with your award letter. It is important to note that it is your responsibility to determine if your financial aid awards are enough funding to cover your tuition and fees. If not, you will be expected to pay the difference to the college by the advertised payment deadline. You may also login to   WebAdvisor/Self Service.
  • What if I withdraw or drop classes?  Does that affect my aid? If you completely withdraw from all your courses or unofficially withdraw from classes by receiving all grades of 'F', you may be subject to having all or part of your aid returned to the appropriate financial aid programs. A pro-rated schedule is used to determine how much of your funds were earned at the time of withdrawal.
  • When are book credits issued and how can I get mine?  You must be registered, have a FAFSA and the necessary documentation completed 10 weeks prior to the first day of classes to be considered. Bookstore credits are typically available the week prior to the first day of classes.  
  • Is there help available if I have questions?  Resources For Understanding Financial Aid are available through   WebAdvisor/Student Self Service; or contact the Financial Aid Office at 609-343-5082 for more information.