Online Courses

Frequently Asked Questions

What if I have trouble accessing my online course?

Most online courses begin on the first day of the Spring 2015 Semester which is Tuesday, January 20. You will not be able to access your online course until the first day of the semester.

OK, the semester's officially started, but I still cannot log in.

Be sure you are typing your login information (User Name and Password or Course codes) correctly. Please be sure that you are using the correct URL for our learning management system, Blackboard Learn 9, which can be accessed at If you still need help, call the Atlantic Cape Online Course Helpline at 1-800-617-2191 or send your question to Online Help at

I am typing my User Name and Password, but keep receiving an error that I have entered an incorrect user name or password.

Your user name for Blackboard Learn 9 is your 7-digit Colleague ID number. If you do not know your Colleague ID number, you can obtain this information in WebAdvisor by accessing "My Profile" under the "Students" section. If you experience difficulty accessing WebAdvisor, please contact Enrollment Services by email at or by phone at 609-343-5662. If you are taking an ONLINE class, you should have received an email at your email address that contains your Colleague ID number. Please include all 7 digits of your Colleague ID number, including all zeros (ie. 0003456). Your password for Blackboard Learn 9 is your date of birth (mm/dd/yy) with no slashes (ie. 102070).

I am able to login to Blackboard Learn 9, but there are no courses listed on my "My Blackboard" page.

Access to online courses does not begin until the first day of the semester. Although you will be able to access Blackboard Learn 9 several days prior to the start of the semester, you will not be able to access your courses until the first day of the semester. If you still do not have any courses listed on your "My Blackboard" page as of the first day of the semester, please contact Online Help.

How do I purchase my textbooks?

The required textbooks and materials must be purchased in person or online at the secure Atlantic Cape Bookstore Web site.

I have my web browser set to stop those annoying Internet pop-up ads. Is this a problem?

YES. You will need to disable your pop-up blocker in your Web browser in order to successfully navigate Blackboard Learn 9.

Why am I not able to upload files from My Computer?

You need to update your Java in your Web browser to the latest version of Sun JRE 7 or JRE 6, which can be downloaded for free at

How do I access my student email account?

You can access your student email account two different ways:

Detailed information on how to access your student email account can be found at: