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Tech Requirements, Access & Help

Tools You Need to Succeed

To ensure that you have a smooth online learning experience, please make sure your computer meets the following requirements:

Tech Requirements

Hardware

A Mac or Windows computer with a functioning webcam and microphone. You should be comfortable using the Internet, downloading/uploading files and installing basic software on your computer.

Software

Use of the latest versions of supported browsers (Chrome, Edge, Firefox, Safari) with pop-up blockers disabled. Enable cookies and JavaScript to ensure full functionality in Blackboard Learn.

Internet

A stable Internet connection is essential for accessing course materials, submitting assignments and participating in virtual sessions. Free Wi-Fi is available to students at all three Atlantic Cape campuses.

Additional Tools

online learning outdoorsIf you are taking an online or remote course, you will be required to use online proctoring through Honorlock for testing.

To complete an online exam using Honorlock, students must have a functioning webcam and microphone and meet the minimum technical requirements, including using the Google Chrome browser with the Honorlock Chrome Extension.

You can test your computer for compatibility through the Honorlock Chrome Extension, then visit the Online Proctoring page for more information.

Helpful Links

Check Your Browser

Blackboard Learn provides a free Browser Checker to make sure your computer is compatible with the college's software.

Blackboard Browser Checker

Blackboard Mobile App

You can bring your classes with you on your phone. Blackboard has an app in the App Store and on Google Play.

Blackboard - App Store                       

 

Blackboard Learn - Google Play

Atlantic Cape Technical Support

If you have trouble accessing your online course, first check the FAQs page. You may also call the Atlantic Cape Online Course Helpline at 1-800-617-2191 during business hours, or send your question to Online Help at onlinehelp@atlanticcape.edu (7 days a week). Please be sure to provide us with your full name, the course you are trying to access, your student identification number and the exact problem you are having.

Tech Help by Program